Hey, I received some moldy sticks from CBid before, and after arguing back and forth (there were some pretty heated conversations I can tell you!) They FINALLY agreed to issue a return tag. I got the new smokes, sent the moldy ones back, and all is right with the world.
CALL them and say UNQUESTIONABLY, you are NOT happy with these cigars and want a refund or exchange. Don't immediately say "you sent me moldy sticks," until they ask you why you're not happy.
Take lots of pictures of the mold, so you have a record of it!
1. Do NOT email them, CALL.
2. Do not let them bully you.
~Anthony