I used to order from Holts fairly regularly. The various specials they run (Hump Day, High Noon, Weekend Roast . . .) often present very good deals, and so do the 6-pk deals. Shipping and customer service have both been fine, with no issues. Note that I haven't ordered from them in at least 2 years.
Holts is one of those that I use a couple of times a year, as junglepete said. If I see a good deal, I'll snap it up. They have always shipped quick and never had an issue. Their email specials and daily deals can be tempting, but the vast majority of the time are budget smokes or "Pepin-blended" or something of the sort just to make a one-off sound good.
But I have purchases some Oliva Master Blends 3 for $3 a stick, and some clearance and Camacho deals.
I love Holt's, prices aren't the best anymore but they are great to deal with. I recommend visiting a store of theirs if possible. Holts has been around for a long time, and the owner created the Ashton line of cigars. They know their stuff. I believe the center city store has been there for 100 years or so. I've never had any problems, and I always visit when I go into the city, especially the new lounge above the store. As for ordering online, I wait for deals but would never hesitate to buy anything from them. My father is a big fan of them and has no trouble with their shipping to Houston (I live 30 miles away so my shipping experiences for the PA places is different from most).
Holts has some excellent deals. Their customer service, however, really impressed me.
I saw one of their humpday specials for SLR serie G, and jumped on it. Since my order was pretty inexpensive and had free shipping, I decided to treat myself and threw in a Padron 80 years. When the package arrived, I found the the apes at the post office had managed to mangle my parcel, damaging 5 of the 10 SLRs and bending the Padron so badly that it split across its center.
I sent Holts an email Thursday evening. They responded Thursday night, and had replacement cigars on th wsy to me via 2 day air by Friday. Monday they arrived in excellent shape.
I have had experiences with some other online retailers that involved long back and forth emails and jumping through hoops to get replacement sticks for damaged ones, and then, they are always sent via the slowest mail possible.
Nothing but good things to say about Holt's. You want the "Discontinued" Camachos or the La Aurora original blends for next to nothing? Holt's is the place. The ONLY online merchant to buy the original Camacho corojo.
I took advantage of a Holt’s deal that included a free lighter. The lighter didn’t work out of the box so I sent them an e-mail. Within minutes I received a reply with a phone number to call. Called, answered a couple of questions, and was told a replacement would be sent. That was Saturday and today, Thursday, it arrived via Priority Mail.
That’s good customer service.