Superior Service or Geek Power?

Started by Jackal, 08/17/2009 03:08 PM

Previous topic - Next topic

Jackal

I put in an order with Superior Cigars last week.  One of the items was a cigar/ humidor combo for their exclusive ACID Ronin line.

I received the box Friday.  When I opened it, I saw the word "substitution" written on the inside box flap.  When I checked the contents of the box, I found that they had replaced the 6 Ronin Deluxe cigars that were supposed to be in the box with 6 ACID Kuba Kuba cigars.  I was not happy with this.  

I sent and e-mail to customer service who got back to me immediately and stated that no substitution was made and instead it was just a packing mistake.  They are sending me 6 replacement Ronin Deluxe cigars.

Now, I wonder, was this because of their excellent customer service, or was it because I mentioned Cigar Geeks and the fact that it would be a shame if I had to post about this incident on a site with 2500 potential cigar customers.
 :?:

Either way, they are taking care of things to my satisfaction.

I'll do what I will and I'll drink what I please
I'll smoke what I like 'till I cough and I wheeze
I'll drink and I'll whore and every pleasure realize
For this time tomorrow I may die


BlackIrish

(__
  • ___{{{~[/B]

Hot Stuff x

Whatever gets the job done...glad to hear they are taking care of you.
LES
Guru of Morning Calm and Oriental Wisdom


_________________
"So I feel like I've cheated on a wife or long time lover... this is your damn fault Les, you sent me that first Tatuaje!!!!!!  You introduced us!!"  - Bob Cordell

"You got me started on both the Liberty and the Christian's Blend, Les. Now my kids won't be able to go to college." - Brlesq

cmmayo

Power to the-- *cough* *cough*

Power to-- Power-- *cough* *cough* *cough*

Ah, Hell. I've been smoking for so long, the only power I have now comes from my checkbook.



 :rocker:
--Corey

I'M BACK, MF-ers!!!

nukbucko

:dancing: Embrace the POWER, Feel The POWER. Maybe it was just your Charm :confused:
"I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant."  -Some Dude I don't Know

DonM

If they wanted you as a repeat customer, they did what they were supposed to do.  I am sure they didnt want any bad publicity either!

"The Curmudgeon"













ljlemer

I think Superior Cigars is a great place to buy singles! They sell a large variety of singles at very reasonable prices. I've never been disappointed with them.
"Tolerance becomes a crime when applied to evil".

Thomas Mann


   
Privacy Policy     Terms of Service
Copyright © 2007-2024 Cigar Geeks, Inc. All rights reserved.