These folks really have no clue about customer service. They really don't. The only thing they have going for them is price. Since mid-April, I have placed ten orders with them. Out of those ten orders, they have managed to fill only seven. And they have only notified me of one of the back-orders; the other two, I had to inquire about.
This last one really pissed me off. On 07/19, I ordered a couple of fivers of DPG Cuban Classic Robustos meant to be a gift for my son Ben who was in town this past weekend 07/30-31. I was sure they'd get here in time, as my card was debited on 07/20. The cigars were a "no show". I finally "chatted" with a Tim R at Cigar Page today. "Oh, we never received those cigars."
Look, I've worked at a myriad of jobs in my 30+ years in the workforce, including several in sales and a couple in warehouse/inventory management. Inventory accuracy isn't that hard, especially in this age of bar-code scanners and whatnot. It's even easier to contact the customer and apologize via email than to sit on your ass and wait for the customer to complain.
Rant over.