I am far from surprised that the company has issues with Cigars International. In my opinion, Cigars International is operated by donkeys. On the three occasions that I have tried to deal with Cigars International, each time because my regular suppliers were out of stock due to my own stocks temporarily being overworked by customer demand (I am not a cigar supplier, I operate corporate functions) I would require in a hurry to acquire the odd box of a particular type of cigar for a large social function, I would try to deal with Cigars International and each time the dealing would end in disgrace for the company. Occasion #1, 5 years ago, resulted in wooden box of cigars arriving with the cigars so cracked and crumbled that they might well have been tumbled in a cement mixer in a hot desert for a day. Under the circumstances, I managed to manually repair half of them using pectin sufficiently to render them presentable, the rest ended up in the trash. Occasions #2 and #3 resulted in me cancelling the orders and having to supply to the function an entirely different cigar experience because the company wanted proof of adulthood for the delivery address, even though the venues in both cases were businsses for which I was of course unable to provide proof of residence and adult age. In dealing with the company's staff on all three occasions it was clear to me that the company cared far more about proving itself to be "correct" than actually delivering cigars or serving customers. Cigars International is now permanently on my supplier black list.
