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Great customer service
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tfkirk
Posted 2/7/2018 6:29 PM (#733491)
Subject: Great customer service



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Ordered a sampler of Mombacho 10th Anniversary from a retailer (don't know if I can say the retailer or not) they were out of them sent me a nice email explaining the situation gave me 20% off and free shipping on my next order. Class act by them. But ended up ordering more this time out.

The Collective - 5 Pack
Protocol by Cubariqueno Cigar Company - Toro 6 x 52 / 5 Pack
Probable Cause by Cubariqueno Cigar Company - Robusto 5 x 52 / 5 Pack

Pretty sure you can figure out what retailer I'm talking about. Again classy move.
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05Venturer
Posted 2/7/2018 7:06 PM (#733492 - in reply to #733491)
Subject: Re: Great customer service



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you can put what you think of online retailers here

http://www.cigargeeks.com/community/forums/forum-view.asp?fid=58

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Cfickter
Posted 2/9/2018 7:02 AM (#733523 - in reply to #733491)
Subject: Re: Great customer service



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Always good to let other Geeks know who has been god and who has been naughty.
I had a bad experience with Cigar Federation this week as it took them 3 days to reply to an order I was trying to place and that was after two follow up emails.
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benchjockey
Posted 2/9/2018 10:33 AM (#733530 - in reply to #733523)
Subject: Re: Great customer service


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Cfickter - 2/9/2018 11:02 AM Always good to let other Geeks know who has been god and who has been naughty. I had a bad experience with Cigar Federation this week as it took them 3 days to reply to an order I was trying to place and that was after two follow up emails.

 Guys reporting when they have a problem with an online retailer is very helpful. I've never ordered from Cigar Federation but I started to look closely at their emails. Now I have second thoughts.

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tfkirk
Posted 2/9/2018 12:03 PM (#733531 - in reply to #733491)
Subject: RE: Great customer service



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Cigar Federation, their response.


Hello Thomas,

We are so very sorry to inform you that our inventory on the Mombacho 10th Anniversary was goofed up yesterday and we are forced to refund your order. We have issued you a one time discount code for 20% off your entire next order. Your discount code is #$@% We have also sent you a Mombacho Liga Meastro Pre-Release cigar and a Tatuaje Series P Sumatra cigar to help make up for our mistake. Again, our sincere apologies for our goof up.

Thank for your understanding,
Sam
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