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Random quote: "I wish I lived in the Golden Age giving it up on the Broadway stage. Hang with the rats and smoke cigars have a break with Frank and count the stars." - Heineken Commercial
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Unhappy experience with Nice Ash Cigars
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lowpro75
Posted 1/2/2011 11:15 AM (#130310 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



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This doesn't surprise me as I recall they reneged on a price for some Padrons on "cigarsatyourprice". I can't remember who the member was but it did rub me the wrong way. Thanks for the heads up Eddie.
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nwb
Posted 1/2/2011 11:17 AM (#130312 - in reply to #130310)
Subject: RE: Unhappy experience with Nice Ash Cigars



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lowpro75 - 1/2/2011 12:15 PM

This doesn't surprise me as I recall they reneged on a price for some Padrons on "cigarsatyourprice". I can't remember who the member was but it did rub me the wrong way. Thanks for the heads up Eddie.


That was Mike (akira). From what I remember, they didn't honor the first price but did give him a deal.
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Dave S.
Posted 1/2/2011 11:28 AM (#130318 - in reply to #130308)
Subject: RE: Unhappy experience with Nice Ash Cigars



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lowpro75 - 1/2/2011 9:12 AM

That person was from hotash cigars. Nice Ash Cigars is a regular cigar retailer that, while they may sell house brands (I'm not sure), but has never pushed them on this forum.


Thanks for the correction.
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Cigary
Posted 1/2/2011 7:49 PM (#130378 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



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My Spidey Sense started tingling from the first day about this outfit but never got involved in hoopla...they went to nearly every board around and started advertising their site and while I thought things "looked" pretty good I kept watching and reading. Their actions do not surprise me...they take no responsibility for their own actions of not keeping their site up to date and not honoring their pricing. When you advertise something and then want to say later...Whoopsie...sorry that cigar/price is no longer available or it was quoted at the wrong price....c'mon man! When a consumer orders what was on the site and gets invoiced about it guess what...as a company you own it and need to ensure whoever bought it gets what they ordered at the price they paid.

I grow tired of businesses who ensure that they are on every board to tout 'pricing' and then don't deliver because of a glitch...on their part. I won't ever...ever...do business with any place that pulls this kind of stunt and every person I come in contact with will know how they do business. Unless they correct this and honor the pricing on the order they are persona non grata...there are far too many reputable companies who deserve our business rather than one who hides behind this kind of excuse. Buyer Beware....
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wescat
Posted 1/8/2011 9:38 AM (#131733 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



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Update: I sent emails to both niceashcigars and cigarsatyourprice back on 1/1/11 regarding this issue, asking that they resolve it. Never got a reply from either one. Feature that...
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NES Tek
Posted 1/8/2011 10:10 AM (#131741 - in reply to #130312)
Subject: RE: Unhappy experience with Nice Ash Cigars



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nwb - 1/2/2011 9:17 AM

lowpro75 - 1/2/2011 12:15 PM

This doesn't surprise me as I recall they reneged on a price for some Padrons on "cigarsatyourprice". I can't remember who the member was but it did rub me the wrong way. Thanks for the heads up Eddie.


That was Mike (akira). From what I remember, they didn't honor the first price but did give him a deal.


Yeah. He did get a good deal still, but way more than the original posted price.
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junglepete
Posted 1/8/2011 11:11 AM (#131771 - in reply to #131733)
Subject: RE: Unhappy experience with Nice Ash Cigars



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wescat - 1/8/2011 10:38 AM

Update: I sent emails to both niceashcigars and cigarsatyourprice back on 1/1/11 regarding this issue, asking that they resolve it. Never got a reply from either one. Feature that...


My Update: No response whatsoever from my letter either.
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junglepete
Posted 1/13/2011 9:04 AM (#133329 - in reply to #131771)
Subject: RE: Unhappy experience with Nice Ash Cigars



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New Update:

Nice Ash has contacted me in response to my letter. They are currently making an effort to resolve this matter with Eddie. I will post their response here once things have been resolved.
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gitfiddl
Posted 1/13/2011 9:19 AM (#133332 - in reply to #133329)
Subject: RE: Unhappy experience with Nice Ash Cigars



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junglepete - 1/13/2011 10:04 AM

New Update:

Nice Ash has contacted me in response to my letter. They are currently making an effort to resolve this matter with Eddie. I will post their response here onne things have been resolved.


I got the following response to my email this morning:

"Thank you for letting me know about the issue. I was not aware at the time that there was an issue. I have spoken with one of my employees about how this situation was handled in the first place and am currently having my IT personnel working on the issue on our site. I did not respond sooner to your email because I was hoping to speak with Edward first. I did leave him a voice mail over a week a go and have not heard back from him.

Best Regards,

David Kleehamer

Certified Retail Tobacconist

General Ash/ Accountant

www.NiceAshCigars.com

www.NiceAshNews.com

1-877-642-3274"

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nwb
Posted 1/13/2011 9:23 AM (#133335 - in reply to #133332)
Subject: RE: Unhappy experience with Nice Ash Cigars



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Keep us posted. I hope Eddie is ok - even if he is traveling, one would think he would be checking voicemails.
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Herfin' Chef
Posted 1/13/2011 9:48 AM (#133362 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



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Nothing from niceashcigars.com for me. Not until this blows over. Embargo anyone?


"Happiness? A good cigar, a good meal, a good cigar and a good woman - or a bad woman; it depends on how much happiness you can handle." -George Burns

Edited by Herfin' Chef 1/13/2011 9:49 AM
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BlackIrish
Posted 1/13/2011 10:16 AM (#133389 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



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I didn't have reliable phone service in Mexico and didn't want to pay ridiculous roaming fees so I kept my phone off much of the time. I did receive a vmail from Nice Ash which I'll return and I'll report back.
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lowpro75
Posted 1/13/2011 10:16 AM (#133390 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



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Remember they run cigarsatyourprice.com as well. I've been tempted to order from them a few times and put in a few bids that were rejected.
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87North
Posted 1/13/2011 10:37 AM (#133401 - in reply to #133390)
Subject: RE: Unhappy experience with Nice Ash Cigars



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lowpro75 - 1/13/2011 10:16 AM

Remember they run cigarsatyourprice.com as well. I've been tempted to order from them a few times and put in a few bids that were rejected.


I would think you would be used to rejection...
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lowpro75
Posted 1/13/2011 11:33 AM (#133424 - in reply to #133401)
Subject: RE: Unhappy experience with Nice Ash Cigars



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87North - 1/13/2011 11:37 AM

lowpro75 - 1/13/2011 10:16 AM

Remember they run cigarsatyourprice.com as well. I've been tempted to order from them a few times and put in a few bids that were rejected.


I would think you would be used to rejection...

I'm the Rodney Dangerfield of the cigar world.
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87North
Posted 1/13/2011 11:37 AM (#133426 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



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nwb
Posted 1/13/2011 11:40 AM (#133427 - in reply to #133401)
Subject: RE: Unhappy experience with Nice Ash Cigars



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87North - 1/13/2011 11:37 AM

lowpro75 - 1/13/2011 10:16 AM

Remember they run cigarsatyourprice.com as well. I've been tempted to order from them a few times and put in a few bids that were rejected.


I would think you would be used to rejection...


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wescat
Posted 1/14/2011 9:57 AM (#133707 - in reply to #133332)
Subject: RE: Unhappy experience with Nice Ash Cigars



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gitfiddl - 1/13/2011 9:19 AM

junglepete - 1/13/2011 10:04 AM

New Update:

Nice Ash has contacted me in response to my letter. They are currently making an effort to resolve this matter with Eddie. I will post their response here onne things have been resolved.


I got the following response to my email this morning:

"Thank you for letting me know about the issue. I was not aware at the time that there was an issue. I have spoken with one of my employees about how this situation was handled in the first place and am currently having my IT personnel working on the issue on our site. I did not respond sooner to your email because I was hoping to speak with Edward first. I did leave him a voice mail over a week a go and have not heard back from him.

Best Regards,

David Kleehamer

Certified Retail Tobacconist

General Ash/ Accountant

www.NiceAshCigars.com

www.NiceAshNews.com

1-877-642-3274"


I got the exact same email yesterday as well. So I wrote him back, asking if the issue has beed resolved to Eddie's satisfaction. I'll post any reply I get.
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wescat
Posted 1/14/2011 10:25 AM (#133722 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



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I got a very fast reply:

"Kevin,

I left Edward a voice mail over a week ago and he has not called me back.

Best Regards,

David Kleehamer

Certified Retail Tobacconist

General Ash/ Accountant"

Edited by wescat 1/14/2011 10:26 AM
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simcha
Posted 1/14/2011 12:14 PM (#133748 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



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One of the issues I admire with you the USA people is your customer attitude.

Here in the middle east (yes it is) we are acustomed that salerepresentative s**t on our heads & we comfort our self that will do it to some one else. The legend was that in the USA no one tries to cheat on you while selling & the cutomer is the king.

Sorry to find that we become nearer in ways that I would prefer to be as diiferent as ever.

Simcha

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Hot Stuff x
Posted 1/14/2011 12:48 PM (#133768 - in reply to #133748)
Subject: RE: Unhappy experience with Nice Ash Cigars



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simcha - 1/15/2011 3:14 AM

One of the issues I admire with you the USA people is your customer attitude.

Here in the middle east (yes it is) we are acustomed that salerepresentative s**t on our heads & we comfort our self that will do it to some one else. The legend was that in the USA no one tries to cheat on you while selling & the cutomer is the king.

Sorry to find that we become nearer in ways that I would prefer to be as diiferent as ever.

Simcha



Competition in the marketplace is a wonderful thing. As vendors compete for our $$$, if armed with knowledge we can avoid those vendors that are unsavory.

The internet has done a lot to empower consumers.
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