CIGAR RESOURCES
 
HOME
CIGAR DATABASE
CIGAR REVIEWS
CIGAR PASSES
CIGAR PLACES
CIGAR NEWS
MY HUMIDOR
FORUMS
CALENDARS
ARTICLES
CIGAR SIZER
PHOTO ALBUMS
QUOTES
SITE LINKS
SHOPPING
 
SITE RESOURCES
 
ARCADE
LOGON
MEMBERS LIST
HUMIDORS
SEARCH FORUMS
SEARCH CIGARS
SEARCH REVIEWS
POINTS SYSTEM
 
ABOUT US
 
WHO WE ARE?
CONTACT US
ADVERTISE
 
RSS FEEDS
 
FORUMS
REVIEWS
 
SPONSORS









You are logged in as a guest. ( logon | register )


Random quote: "I am sure there are many things better than a good cigar, but right now, I can't think of what they might be." -Richard Carleton
- (Added by: Administrator)



Unhappy experience with Nice Ash Cigars
Jump to page : 1 2
Now viewing page 1 [25 messages per page]
View previous thread :: View next thread
   Marketplace -> Commercial RetailersMessage format
 
BlackIrish
Posted 1/1/2011 6:15 PM (#130187)
Subject: Unhappy experience with Nice Ash Cigars



Elite Expert

Joined: 7/8/2008

Posts: 5679
5000500100252525

Points: 12824
500050002000500100100100
Feedback Rating: 84
Location: Bunker Hill

Badges:
I've ordered from NiceAshCigars.com a couple of times and had no complaints. This week they did me wrong.

On December 17 I received an email from Smoky@niceashcigars.com announcing that they'd received Nestor Miranda Art Deco cigars and were offering a special. I've been interested in trying these and clicked through the ad to the site. The price was very good, so I placed an order. The order, specifically stating that it was for a box of 21 and setting out the price, was confirmed that same day and I have a copy of an invoice dated December 17 telling me that the order was being shipped by UPS ground.

I didn't receive any deliveries from NiceAshCigars before Christmas, but I figured that the holiday was to blame. Then the blizzard hit the northeast, so I waited until Tuesday, Dec 28 before contacting them through their website contact us form. I referenced my invoice number and asked them to provide me with the tracking number for the shipment so I could see where it was.

No response.

So a day later I sent an email to the email address that had sent me the invoice. Again, I explained the situation. Here's my email:

In a message dated 12/30/2010 3:31:47 P.M. Eastern Standard Time, ******@yahoo.com writes:

"Hi. I placed this order two weeks ago and I haven't received it yet. I submitted a message through your contact us page on the website but haven't received a response. Could you please provide me with the tracking number?

Thanks.

Edward"


Here's the response from NiceAshCigars (sent from an aol.com address):

"Edward,

I'm afraid that we are currently out of stock of these cigars and that the price on our web page was incorrect when you placed your order, It has been fixed. I am sorry that no one got back to you about this. Your order has been placed on backorder."


Out of stock? It's currently available on the website.
http://www.niceashcigars.com/Brands/705/NestorMirandaArtDeco.aspx



Something seems fishy here. But maybe the website isn't fully up to date with real time inventory. So I wrote back:

"Thanks for your response, although I'm not at all sure it addresses my concern. My order was confirmed, as evidenced by the invoice below, and the product was displayed on your website as available for several days after my order was confirmed.

I'm willing to wait and have you put my order on backorder, assuming you'll honor the price that you confirmed in the invoice. Please confirm.

Thanks, and happy new year.

Edward"


I got the following response:

"I'm afraid that we could not sell the box to you for $[the price on the invoice]. We could sell it to you for $**** [a price quite a bit higher than the price on my invoice] but no less."


So now it's clear: although they sent me an email proclaiming the availability of these cigars, and although they confirmed my purchase at the price on their website, they won't honor that price. But they don't tell me until I inquire about the order, and then they give me a BS line that the produce is "on backorder" when it's listed as available on their site even today.



I get it -- mistakes happen. But own up to your mistakes and treat the customer right. Don't ignore me, hope I'll forget about the order, and then lie to me about the product not being available.

I'm done dealing with this vendor. If they'd honored their price -- again, confirmed in an invoice! -- they might have lost what, maybe $25 on the box of cigars? But they'd have kept a customer, and I would have told you all about how they were stand up folks.

Caveat emptor if you're buying from NiceAshCigars. Be aware, too, that this is the same outfit that runs cigarsatyourprice.com, and here they reneged on a deal for cigars at THEIR price.



Edited by BlackIrish 1/1/2011 6:18 PM
Top of the page Bottom of the page
wescat
Posted 1/1/2011 6:35 PM (#130190 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Extreme Expert

Joined: 11/30/2009

Posts: 3225
2000100010010025

Points: 5015
5000
Feedback Rating: 155
Location: South Louisiana

Badges:
Thanks for the heads up on niceashcigars, Eddie. Their mistake, their loss, they should fulfill your order. Perhaps they still will.
Top of the page Bottom of the page
Robert LG
Posted 1/1/2011 6:51 PM (#130196 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Extreme Expert

Joined: 7/4/2010

Posts: 3619
20001000500100

Points: 4519
20002000500
Feedback Rating: 25
Location: Deer Park, Texas

Badges:
Thanks for the info. Eddie. I will look elsewhere when buying even if there price is compettitve.
Top of the page Bottom of the page
nwb
Posted 1/1/2011 6:53 PM (#130197 - in reply to #130190)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Guru

Joined: 7/13/2009

Posts: 29772
50005000500050005000200020005001001002525

Points: 37882
50005000500050005000500050002000500100100100252525
Feedback Rating: 271
Location: Atlanta, GA

Badges:
That stinks, Eddie. It has been a while since I last used NiceAsh, but my last purchase from cigarsatyourprice went well. Hopefully someone from their site will see this and make it right....
Top of the page Bottom of the page
87North
Posted 1/1/2011 6:58 PM (#130199 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Extreme Guru

Joined: 11/28/2009

Posts: 9733
50002000200050010010025

Points: 12068
5000500020002525
Feedback Rating: 25


Badges:
Seems like there's been a little bit of a rash lately of mistaken advertised prices that haven't been honored and the runaround on the customer service end of things...
Top of the page Bottom of the page
Brlesq
Posted 1/1/2011 7:00 PM (#130201 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Guru

Joined: 5/4/2010

Posts: 19583
50005000500020002000500252525

Points: 25638
5000500050005000500050010025
Feedback Rating: 223
Location: Upstate NY

Badges:
I agree with your conclusions here, Eddie. These outfits are both shady. I was the first member here to tout how great Cigarsatyourprice.com was when they first entered the scene, and was happy with my initial order (although it always seemed that you had to actually call and follow up on the order and speak to that one lone guy that answers their phone).

However, about 2 months ago I placed another large order with them that was confirmed, just like yours, but then I never received it. So after waiting a long time I called "the customer service guy" to inquire, and he told me that he can't sell me cigars in NY. I explained that they did it before, and they were shipped from their PA warehouse without issue. He basically said, "sorry, tough".

So I won't deal with OR recommend to anyone either Cigarsatyourprice.com or NiceAshCigars.com. Seems to me that they are too slippery, self-serving and unpredictable, and as an internet storefront operation that could shut down at any time, I am not interested in giving them anymore chances.

Edited by Brlesq 1/1/2011 7:01 PM
Top of the page Bottom of the page
junglepete
Posted 1/1/2011 7:13 PM (#130211 - in reply to #130201)
Subject: RE: Unhappy experience with Nice Ash Cigars



Guru

Joined: 3/16/2008

Posts: 7976
50002000500100100100100252525

Points: 43266
50005000500050005000500050005000200010001001002525
Feedback Rating: 77


Badges:
That sucks! No more business from me unless they fix it real good...and I mean real good...and that goes for cigarsatyourprice as well. Might it be worth calling and speaking to an owner instead of an employee?? Good luck with it!
Top of the page Bottom of the page
kola
Posted 1/1/2011 7:23 PM (#130216 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Expert

Joined: 5/12/2010

Posts: 4916
20002000500100100100100

Points: 8401
500020001000100100100100
Feedback Rating: 25
Location: Central Virginia

Badges:
Definitely some bad mojo there. As Bruce points out, the unpredictability is a factor. For me, if I can't depend on them to do what they say, then I won't depend on them at all. Period.

Top of the page Bottom of the page
junglepete
Posted 1/1/2011 7:38 PM (#130222 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Guru

Joined: 3/16/2008

Posts: 7976
50002000500100100100100252525

Points: 43266
50005000500050005000500050005000200010001001002525
Feedback Rating: 77


Badges:
In support of Eddie I have sent the following letter to the company. I urge you all to do the same in support of Eddie, but totally respect your choice whether to write in or not. I am just asking. I believe is we speak as a group we will have more of a chance of positve resolve:

To whom it may concern, preferably an owner.

A member of our site cigargeeks.com has been mistreated by your company. His name is Edward Naughton. On December 17th he placed an order for a box of the new Nester Miranda Art Deco cigars. Your company emailed him a confirmation with the agreed price and has yet to fullfill the committment/order. Why?

Edward is now being told that you cannot honor your own price and that the product is out of stock, even though I see you are still selling the product today. Why?

Furthermore, Edward needed to make contact with you because he heard nothing in response to his order until he initiated it. Why?

As an administrator for our site, a site that boasts over 10,000 registered users, I can assure you that your lack of resolve will not help your sales with our users. We frequently discuss the customer service of the sites we purchase from, and right now your company is not in our favor. I would like to politely ask you to resolve this matter to the customers satisfaction. You can follow our public discussion here and make amends here as well, if you choose to http://www.cigargeeks.com/community/forums/thread-view.asp?tid=7562...

Regards,

Peter Kozo
Administrator
Cigargeeks.com
Top of the page Bottom of the page
Robert LG
Posted 1/1/2011 8:04 PM (#130225 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Extreme Expert

Joined: 7/4/2010

Posts: 3619
20001000500100

Points: 4519
20002000500
Feedback Rating: 25
Location: Deer Park, Texas

Badges:
Very nice job Pete. I will be following this and give them a chance to respond. If not I will send a similar letter as well.
Top of the page Bottom of the page
DonM
Posted 1/1/2011 8:42 PM (#130234 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Guru

Joined: 1/11/2009

Posts: 12364
5000500020001001001002525

Points: 17124
5000500050002000100
Feedback Rating: 75
Location: The Nature Coast

Badges:
I hope there is resolve in this for you Eddie, I recently picked up some of the Art Deco's and was a pleasant cigar
Top of the page Bottom of the page
nwb
Posted 1/1/2011 9:04 PM (#130241 - in reply to #130234)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Guru

Joined: 7/13/2009

Posts: 29772
50005000500050005000200020005001001002525

Points: 37882
50005000500050005000500050002000500100100100252525
Feedback Rating: 271
Location: Atlanta, GA

Badges:
Great letter Pete. I'm hoping they resolve it.
Top of the page Bottom of the page
gitfiddl
Posted 1/1/2011 9:04 PM (#130242 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Guru

Joined: 4/15/2009

Posts: 11526
50005000100050025

Points: 15661
5000500050005001002525
Feedback Rating: 61
Location: Jacksonville, FL

Badges:
Here ya go, Eddie and Pete:


To whom it may concern,

I have yet to become a customer of yours and after an online discussion with a couple of friends, namely Edward Naughton and Bruce Long, I'm not sure I will. We're all members at cigargeeks.com. Eddie placed an order back in the middle of December for a box of the new Nester Miranda Art Deco cigars. He got an email confirmation from you about the order stating the order was being shipped UPS Ground. Now we find out that not only was the order never shipped (supposedly back-ordered), but now you can't sell it to him at the price given when he placed his order, the same price you quoted him in an email announcing the arrival of the cigars.

Maybe I'm just a Southern Redneck rube, but I'm pretty sure what you're doing ain't good business. "Under-promise, over-deliver" might be something y'all want to make a part of your business plan instead of the other way around.

Sincerely,

David Robinson
Cigar Smoker at large
Top of the page Bottom of the page
BlackIrish
Posted 1/1/2011 9:20 PM (#130244 - in reply to #130222)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Expert

Joined: 7/8/2008

Posts: 5679
5000500100252525

Points: 12824
500050002000500100100100
Feedback Rating: 84
Location: Bunker Hill

Badges:
junglepete - 1/1/2011 8:38 PM

In support of Eddie I have sent the following letter to the company. I urge you all to do the same in support of Eddie, but totally respect your choice whether to write in or not. I am just asking. I believe is we speak as a group we will have more of a chance of positve resolve:

To whom it may concern, preferably an owner.

A member of our site cigargeeks.com has been mistreated by your company. His name is Edward Naughton. On December 17th he placed an order for a box of the new Nester Miranda Art Deco cigars. Your company emailed him a confirmation with the agreed price and has yet to fullfill the committment/order. Why?

Edward is now being told that you cannot honor your own price and that the product is out of stock, even though I see you are still selling the product today. Why?

Furthermore, Edward needed to make contact with you because he heard nothing in response to his order until he initiated it. Why?

As an administrator for our site, a site that boasts over 10,000 registered users, I can assure you that your lack of resolve will not help your sales with our users. We frequently discuss the customer service of the sites we purchase from, and right now your company is not in our favor. I would like to politely ask you to resolve this matter to the customers satisfaction. You can follow our public discussion here and make amends here as well, if you choose to http://www.cigargeeks.com/community/forums/thread-view.asp?tid=7562...

Regards,

Peter Kozo
Administrator
Cigargeeks.com


I appreciate the assist, Peter, and particularly that you invited the folks at NiceAsh to weigh in.

I want to make clear, though, why I've posted. I'll post up good things about vendors who have treated me well. See, for instance, my positive reviews of

New Havana Cigars (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=2976&posts=2)

Arnolds (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=3140&posts=2)

Atlantic Cigars (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=7546&posts=13)

and others (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=2933&posts=10).

I don't post these favorable comments to shill or get freebies (and I'll note that I've never gotten a freebie or reward because of something I've posted about a vendor).

Similarly, my aim here was not to shame the retailer into doing the right thing. (God knows I don't really need any more cigars.) I posted simply to contribute to the body of knowledge and share my experience, because I've certainly benefited from the information that others have shared. I appreciate that others might want to help me out, but -- with all respect to my fellow geeks who've offered -- I don't think it's necessary to start an email campaign.

As far as I'm concerned, the matter is done and I'm moving on. I've shared the information with you all, and I'm not going to say any more about it.
Top of the page Bottom of the page
nwb
Posted 1/1/2011 9:41 PM (#130247 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Guru

Joined: 7/13/2009

Posts: 29772
50005000500050005000200020005001001002525

Points: 37882
50005000500050005000500050002000500100100100252525
Feedback Rating: 271
Location: Atlanta, GA

Badges:
Eddie,

I don't think anyone who knows or has dealt with you thinks you are trying to guilt the vendor or get freebies when you post your retailer reviews. We all value your opinion and appreciate you giving your feedback.

That being said, a lot of vendors "patrol" these boards for feedback just like this. I have a feeling that this isn't the end of it, at least from the vendor's perspective....
Top of the page Bottom of the page
Shukpaw
Posted 1/1/2011 10:07 PM (#130250 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Expert

Joined: 6/25/2010

Posts: 5412
5000100100100100

Points: 14862
50005000200020005001001001002525
Feedback Rating: 181
Location: Seattle WA

Badges:
Sorry you are having problems. Glad to see people on the site supporting you. I would file a Better Business Bureau complaint against them. Both to help you resolve your problem and to help them take honoring a posted prices more seriously. Seems many of the retailers don't seem to think they have to honor what they say, or write, or display on their websites anymore.

I wish we had an area on this site where we could rate different retailers. I know we have this forum, but it would be nice to see trends of how different companies treat us and resolve problems. I could tell from that Atlantic Cigar post we are all over the place with them. Something like what Amazon has for rating a product.
Top of the page Bottom of the page
junglepete
Posted 1/1/2011 10:08 PM (#130252 - in reply to #130247)
Subject: RE: Unhappy experience with Nice Ash Cigars



Guru

Joined: 3/16/2008

Posts: 7976
50002000500100100100100252525

Points: 43266
50005000500050005000500050005000200010001001002525
Feedback Rating: 77


Badges:
I have no doubt that when kudos ar due, Eddie has no problem giving a thumbs up for good customer service. I personally do not take kindly to vendors who won't make good on their sales promises. I don't believe this is about "freebies" on anyones part, but just that there has been an injustice and I hope that the details of the problem get into the right hands to resolve it...meaning an owner, because I find more often than not it is an employee who makes the fatal mistakes unkown to the employer.
Top of the page Bottom of the page
mcdimond
Posted 1/1/2011 10:59 PM (#130260 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Expert

Joined: 2/28/2009

Posts: 1519
1000500

Points: 2149
200010025
Feedback Rating: 6
Location: Portland

Badges:
Wasn't Nice Ash the guy who registered and rated all his own cigars as 5-star? There was a small storm around that when it happened.
Top of the page Bottom of the page
Brlesq
Posted 1/2/2011 8:40 AM (#130283 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Guru

Joined: 5/4/2010

Posts: 19583
50005000500020002000500252525

Points: 25638
5000500050005000500050010025
Feedback Rating: 223
Location: Upstate NY

Badges:
The purpose of my supplemental account to Eddie’s experience was, like Eddie’s, only to contribute to the CG community and share my experience, because we have all benefited from the information that others have shared here before. I also felt that I should update my experience since I was the original endorser of them when they appeared on the scene this past summer. (I didn’t update all of you before because I wasn’t that upset: I just wasn’t ever going to use them again! ) I’m also not looking to have Cigarsatyourprice.com try to make things right at this point because that order was for Kyle’s (wlfwalleye) Wishlist PIF a couple months back, and I found other reputable shops to cover it for me, even though it delayed getting the package out to Kyle.

It is great to see the camaraderie and support here by fellow BOTLs, and I appreciate the letters of support by Pete, Dave and others on our behalves.


Edited by Brlesq 1/2/2011 10:09 AM
Top of the page Bottom of the page
gitfiddl
Posted 1/2/2011 9:25 AM (#130288 - in reply to #130283)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Guru

Joined: 4/15/2009

Posts: 11526
50005000100050025

Points: 15661
5000500050005001002525
Feedback Rating: 61
Location: Jacksonville, FL

Badges:
Brlesq - 1/2/2011 9:40 AM

The purpose of my supplemental account to Eddie’s experience was, like Eddie’s, only to contribute to the CG community and share my experience, because we have all benefited from the information that others have shared here before. I also felt that I should update my experience since I was the original endorser of them when they appeared on the scene this past summer. (I didn’t update all of you before because I wasn’t that upset: I just wasn’t ever going to use them again! ) I’m also not looking to have Cigarsatyourprice.com try to make things right at this point because that order was for Kyle’s (wlfwalleye) Wishlist PIF a couple months back, and I found other reputable shops to cover it for me, even though it delayed getting the package out to Kyle.

It is great to see the camaraderie and support here by fellow BOTLs, and I appreciate the letters of support by Dave and others on our behalves.


That's what we're here for. I do think, though, that when someone (a vendor or whatever) does something exceptional and comes through in a big way, we ought to laud and applaud them as well. We've been pretty good about that, I think.
Top of the page Bottom of the page
87North
Posted 1/2/2011 9:46 AM (#130293 - in reply to #130187)
Subject: RE: Unhappy experience with Nice Ash Cigars



Extreme Guru

Joined: 11/28/2009

Posts: 9733
50002000200050010010025

Points: 12068
5000500020002525
Feedback Rating: 25


Badges:
Well I guess Nice Ash won't be showing up on any Daily Deals threads...
Top of the page Bottom of the page
Dave S.
Posted 1/2/2011 10:01 AM (#130295 - in reply to #130260)
Subject: RE: Unhappy experience with Nice Ash Cigars



Extreme Expert

Joined: 7/31/2009

Posts: 2614
2000500100

Points: 3464
200010001001001001002525
Feedback Rating: 19
Location: San Francisco Bay Area

Badges:
mcdimond - 1/1/2011 8:59 PM

Wasn't Nice Ash the guy who registered and rated all his own cigars as 5-star? There was a small storm around that when it happened.


That's my recollection, too, and the reason I haven't ordered from them.

I have ordered from cigars at your price and had no problems. Sorry to hear that they too have a checkered past.

Eddie, thanks for the heads-up!!!




Edited by Dave S. 1/2/2011 10:03 AM
Top of the page Bottom of the page
kola
Posted 1/2/2011 10:39 AM (#130303 - in reply to #130244)
Subject: RE: Unhappy experience with Nice Ash Cigars



Elite Expert

Joined: 5/12/2010

Posts: 4916
20002000500100100100100

Points: 8401
500020001000100100100100
Feedback Rating: 25
Location: Central Virginia

Badges:
BlackIrish - 1/1/2011 10:20 PM
junglepete - 1/1/2011 8:38 PM
In support of Eddie I have sent the following letter to the company. I urge you all to do the same in support of Eddie, but totally respect your choice whether to write in or not. I am just asking. I believe is we speak as a group we will have more of a chance of positve resolve:

To whom it may concern, preferably an owner.

A member of our site cigargeeks.com has been mistreated by your company. His name is Edward Naughton. On December 17th he placed an order for a box of the new Nester Miranda Art Deco cigars. Your company emailed him a confirmation with the agreed price and has yet to fullfill the committment/order. Why?

Edward is now being told that you cannot honor your own price and that the product is out of stock, even though I see you are still selling the product today. Why?

Furthermore, Edward needed to make contact with you because he heard nothing in response to his order until he initiated it. Why?

As an administrator for our site, a site that boasts over 10,000 registered users, I can assure you that your lack of resolve will not help your sales with our users. We frequently discuss the customer service of the sites we purchase from, and right now your company is not in our favor. I would like to politely ask you to resolve this matter to the customers satisfaction. You can follow our public discussion here and make amends here as well, if you choose to http://www.cigargeeks.com/community/forums/thread-view.asp?tid=7562...

Regards,

Peter Kozo
Administrator
Cigargeeks.com

I appreciate the assist, Peter, and particularly that you invited the folks at NiceAsh to weigh in.

I want to make clear, though, why I've posted. I'll post up good things about vendors who have treated me well. See, for instance, my positive reviews of

New Havana Cigars (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=2976&posts=2)

Arnolds (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=3140&posts=2)

Atlantic Cigars (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=7546&posts=13)

and others (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=2933&posts=10).

I don't post these favorable comments to shill or get freebies (and I'll note that I've never gotten a freebie or reward because of something I've posted about a vendor).

Similarly, my aim here was not to shame the retailer into doing the right thing. (God knows I don't really need any more cigars.) I posted simply to contribute to the body of knowledge and share my experience, because I've certainly benefited from the information that others have shared. I appreciate that others might want to help me out, but -- with all respect to my fellow geeks who've offered -- I don't think it's necessary to start an email campaign.

As far as I'm concerned, the matter is done and I'm moving on. I've shared the information with you all, and I'm not going to say any more about it.


Eddie, for those of us who know you at all, I think we understood you from the beginning of the thread. Your comments do clarify the situation for others who may stumble across this.

To Eddie's credit, he is willing to simply give us all a heads up and let it go. I can appreciate that. This is a gentleman's business. So the email, posted prices, and invoice are more than just a promise. They are an agreement between gentlemen. If they refuse to honor their end of a deal, they are no longer gentlemen and they will not have the pleasure or privilege of my business.
Top of the page Bottom of the page
lowpro75
Posted 1/2/2011 11:12 AM (#130308 - in reply to #130295)
Subject: RE: Unhappy experience with Nice Ash Cigars



Extreme Guru

Joined: 10/18/2008

Posts: 8424
500020001000100100100100

Points: 12039
50005000200025
Feedback Rating: 19
Location: Havertown, PA

Badges:
Dave S. - 1/2/2011 11:01 AM

mcdimond - 1/1/2011 8:59 PM

Wasn't Nice Ash the guy who registered and rated all his own cigars as 5-star? There was a small storm around that when it happened.


That's my recollection, too, and the reason I haven't ordered from them.

I have ordered from cigars at your price and had no problems. Sorry to hear that they too have a checkered past.

Eddie, thanks for the heads-up!!!




That person was from hotash cigars. Nice Ash Cigars is a regular cigar retailer that, while they may sell house brands (I'm not sure), but has never pushed them on this forum.
Top of the page Bottom of the page
lowpro75
Posted 1/2/2011 11:13 AM (#130309 - in reply to #130303)
Subject: RE: Unhappy experience with Nice Ash Cigars



Extreme Guru

Joined: 10/18/2008

Posts: 8424
500020001000100100100100

Points: 12039
50005000200025
Feedback Rating: 19
Location: Havertown, PA

Badges:
kola - 1/2/2011 11:39 AM

BlackIrish - 1/1/2011 10:20 PM
junglepete - 1/1/2011 8:38 PM
In support of Eddie I have sent the following letter to the company. I urge you all to do the same in support of Eddie, but totally respect your choice whether to write in or not. I am just asking. I believe is we speak as a group we will have more of a chance of positve resolve:

To whom it may concern, preferably an owner.

A member of our site cigargeeks.com has been mistreated by your company. His name is Edward Naughton. On December 17th he placed an order for a box of the new Nester Miranda Art Deco cigars. Your company emailed him a confirmation with the agreed price and has yet to fullfill the committment/order. Why?

Edward is now being told that you cannot honor your own price and that the product is out of stock, even though I see you are still selling the product today. Why?

Furthermore, Edward needed to make contact with you because he heard nothing in response to his order until he initiated it. Why?

As an administrator for our site, a site that boasts over 10,000 registered users, I can assure you that your lack of resolve will not help your sales with our users. We frequently discuss the customer service of the sites we purchase from, and right now your company is not in our favor. I would like to politely ask you to resolve this matter to the customers satisfaction. You can follow our public discussion here and make amends here as well, if you choose to http://www.cigargeeks.com/community/forums/thread-view.asp?tid=7562...

Regards,

Peter Kozo
Administrator
Cigargeeks.com

I appreciate the assist, Peter, and particularly that you invited the folks at NiceAsh to weigh in.

I want to make clear, though, why I've posted. I'll post up good things about vendors who have treated me well. See, for instance, my positive reviews of

New Havana Cigars (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=2976&posts=2)

Arnolds (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=3140&posts=2)

Atlantic Cigars (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=7546&posts=13)

and others (http://www.cigargeeks.com/community/forums/thread-view.asp?tid=2933&posts=10).

I don't post these favorable comments to shill or get freebies (and I'll note that I've never gotten a freebie or reward because of something I've posted about a vendor).

Similarly, my aim here was not to shame the retailer into doing the right thing. (God knows I don't really need any more cigars.) I posted simply to contribute to the body of knowledge and share my experience, because I've certainly benefited from the information that others have shared. I appreciate that others might want to help me out, but -- with all respect to my fellow geeks who've offered -- I don't think it's necessary to start an email campaign.

As far as I'm concerned, the matter is done and I'm moving on. I've shared the information with you all, and I'm not going to say any more about it.


Eddie, for those of us who know you at all, I think we understood you from the beginning of the thread. Your comments do clarify the situation for others who may stumble across this.

To Eddie's credit, he is willing to simply give us all a heads up and let it go. I can appreciate that. This is a gentleman's business. So the email, posted prices, and invoice are more than just a promise. They are an agreement between gentlemen. If they refuse to honor their end of a deal, they are no longer gentlemen and they will not have the pleasure or privilege of my business.


Eddie wants freebies!!
Top of the page Bottom of the page
Jump to page : 1 2
Now viewing page 1 [25 messages per page]
Jump to forum :
Search this forum
Printer friendly version
E-mail a link to this thread


(Delete all cookies set by this site)

Connect with us:             Del.icio.us

Home  |  Contact Us  |  Advertise  |  Cigar Passes  |  Cigar Database  |  Virtual Humidor  |  Forums 

Copyright © 2007-2018 Cigar Geeks, Inc. All rights reserved.    Privacy Policy  |  Terms of Service